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Privacy Policy
Privacy Policy
Last updated on March 2026
This Privacy Policy describes how Zetexa Global Private Limited and its wholly owned subsidiaries Zetexa Global Corporation (USA) and Zetexa Inc (Canada) (collectively, "Zetexa", "we", "our", or "us") collect, use, disclose, and protect personal information when you access or use our websites, mobile applications, and services.
Our services include international connectivity products such as eSIM and SIM-based mobile data plans, digital travel connectivity services, and airport-related travel assistance services offered globally (including lounge access, fast track security, meet & greet assistance, and VIP airport services).
Zetexa is committed to protecting your privacy and handling your personal data transparently and securely in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR), Data Protection Agreements (DPA) with our partners, and industry security standards including SOC 2 aligned security practices.
1. Information We Collect
We may collect the following categories of personal information when you interact with our services:
Identity Information
- Full name
- Passport or travel document details when required
Contact Information
- Email address
- Phone number
- Billing address
Travel and Connectivity Information
- Flight number
- Departure and arrival airports
- Travel dates and times
- Terminal information
- Destination country or region for eSIM activation
- Device compatibility information when required for eSIM provisioning
Transaction Information
- Order details
- Payment confirmation details (card information is processed securely by our payment processors and not stored by Zetexa)
Technical Information
- IP address
- Browser type and device identifiers
- Website usage analytics
Customer Support Information
- Communications with our support team
- Service feedback or complaints
eKYC Verification Data
In certain cases where identity verification is required, we may request:
- Government-issued identification documents (passport, national ID, or driver's license)
- Selfie or biometric verification image
2. Information Related to Airport Services
When you book airportârelated services through Zetexa (such as lounge access, fast track security, meet & greet assistance, or VIP airport services), we may collect and process additional information required to complete the booking and deliver the service, including:
- Passenger name (as shown on travel documents)
- Flight details and itinerary
- Contact phone number for dayâofâtravel coordination
This information may be shared with the relevant airport service operators and fulfillment partners strictly for the purpose of delivering the booked service.
We only share the minimum information necessary to provide the service and require our partners to maintain appropriate security, confidentiality, and data protection standards through contractual data protection agreements.
3. Legal Basis for Processing (GDPR)
Where the GDPR applies, we process personal data under the following legal bases:
- Contractual necessity â to provide products or services you purchase
- Legitimate interests â to improve our services, prevent fraud, and maintain platform security
- Legal obligations â to comply with regulatory requirements
- Consent â where required for marketing communications or optional services
You may withdraw consent at any time where processing relies on consent.
eSIM and Connectivity Services
When you purchase or activate a Zetexa eSIM or SIM-based connectivity product, we may process certain information necessary to provision mobile connectivity through our telecommunications partners. This may include:
- Device compatibility information
- Destination country or region
- Network provisioning identifiers
- Order and activation details
This information may be shared with telecommunications network operators and connectivity infrastructure providers solely for the purpose of enabling mobile data connectivity and service activation. Such partners are contractually required to maintain strict confidentiality, security, and data protection standards.
4. How We Use Your Information
We use personal information for the following purposes:
- To process orders and deliver services
- To provide airport travel services and coordinate with service partners
- To verify identity where required
- To manage user accounts
- To process payments and refunds
- To communicate booking confirmations and vouchers
- To provide customer support
- To improve products, services, and user experience
- To detect fraud and maintain security
- To comply with legal and regulatory obligations
We may also send product updates, service announcements, or promotional communications where permitted by law.
5. Sharing of Information
We may share personal information with the following categories of recipients:
Service Providers
Companies that help us operate our services such as:
- Payment processors
- Identity verification providers
- Infrastructure and cloud providers
- Customer support providers
Airport Service Fulfillment Partners
For airport services bookings, limited passenger and flight information may be shared with airport operators or service providers responsible for delivering the booked service.
Business Partners
Channel partners, resellers, affiliates, travel agencies, or integration partners who facilitate purchases of Zetexa services.
Legal and Regulatory Authorities
Where required by law, court order, or regulatory obligation.
All third parties are contractually obligated to process personal data only for specified purposes and to maintain appropriate confidentiality and security measures.
We do not sell personal data to third parties.
6. International Data Transfers
Zetexa operates globally. Personal data may be processed in jurisdictions outside your country of residence.
When transferring personal data internationally, we implement appropriate safeguards including:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements with vendors
- Security and compliance reviews of service providers
These safeguards ensure that personal data remains protected in accordance with applicable data protection laws.
7. Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Identity verification data may be retained for regulatory compliance periods where required by law or telecom regulations.
After the retention period expires, personal data is securely deleted or anonymized.
8. Cookies and Tracking Technologies
Our websites use cookies and similar technologies to:
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the website.
- Maintain session functionality
- Analyze website traffic
- Improve user experience
- Support marketing and analytics
9. Security of Information
Zetexa implements administrative, technical, and physical safeguards designed to protect personal data.
Security measures include:
- Encrypted HTTPS communication
- Secure cloud infrastructure
- Roleâbased access controls
- Network firewalls and monitoring
- Regular security assessments
While we apply strong security practices aligned with industry standards such as SOC 2 security principles, no internet transmission can be guaranteed to be completely secure.
10. Your Data Protection Rights
Depending on your location, you may have the following rights:
- Right to access personal data
- Right to correct inaccurate data
- Right to delete personal data
- Right to restrict processing
- Right to object to processing
- Right to data portability
To exercise these rights, please contact us at: support@zetexa.com We will respond to verified requests in accordance with applicable data protection laws.
11. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children under 13.
Users aged 13â18 must use the service under supervision or consent of a parent or legal guardian.
If we become aware that personal data from a child has been collected without proper consent, we will take steps to delete the information.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, the "Last updated" date at the top of the policy will be revised.
Where material changes occur, we may notify users through email or prominent notices on our website.
13. Contact Us
If you have any questions regarding this Privacy Policy or data protection matters, please contact:
Š 2026 Zetexa Global Private Limited. All rights reserved.